Terms and Conditions

Informational Use

Website and Alexa app content is provided for general information. It is not a substitute for an in-person garage door safety inspection. Garage doors, springs, cables, tracks, and openers can be dangerous when damaged or under tension.

Amazon And Alexa App Terms

The Valiant Garage Door Alexa app provides informational responses about emergency garage door safety, broken spring warnings, service areas, booking direction, and contact information. It does not open, close, or control garage doors, does not process payments, and does not guarantee technician availability.

If Alexa guidance conflicts with visible safety conditions, stop using the door and call Valiant Garage Door or another qualified technician.

800.com Calls, Texts, And SMS Terms

By calling, texting, submitting a form, requesting an appointment, or otherwise messaging Valiant Garage Door, you authorize Valiant Garage Door and its communication providers, including 800.com where used, to respond to your inquiry by phone, text, SMS, or other service-related communication.

Service-related messages may include appointment coordination, estimate follow-up, arrival updates, dispatch notes, photo requests, customer support, and repair follow-up. Message frequency varies based on your request and appointment activity. Message and data rates may apply.

Consent to receive text messages is not a condition of buying services. If supported in a text thread, reply STOP to opt out. Reply HELP for help. You can also request help or opt out by calling (925) 409-4974 or emailing vm@valiantdoor.com.

Valiant Garage Door does not sell SMS opt-in information or consent records. Mobile carriers are not liable for delayed or undelivered messages. See the Privacy Policy for how customer information is handled.

Service Estimates And Safety

Online, voice, phone, or message-based estimates are preliminary until a technician inspects the door system. Final pricing and recommendations depend on actual parts, site conditions, safety issues, and customer approval.

Scheduling, Same-Day Requests, And After-Hours Charges

Same-day and urgent appointments are offered when technician, route, schedule, and parts availability allow. Website hours and 24/7 phone intake do not guarantee immediate dispatch or a specific arrival time.

Appointments scheduled for 7:00 PM or later may include a $100 after-hours service charge before approved parts, repairs, conversions, or upgrades. The written estimate or invoice provided for the specific appointment controls the approved scope and price.

Warranty Terms

A warranty applies only when its duration, covered part or service, and material terms are written on the applicable estimate or invoice. Website descriptions do not create a blanket warranty for every product or repair. Manufacturer warranties, when available, are separate and may require registration or compliance with the manufacturer's terms.

The estimate or invoice controls whether coverage applies to parts, labor, or both and identifies any service-specific conditions. To request warranty service, contact Valiant Garage Door at (925) 409-4974 or vm@valiantdoor.com with the service address and invoice information.

Image Copyright And Licensing

Unless a different owner or license is identified next to an image, original photographs, video thumbnails, graphics, and before-and-after project images published on valiantdoor.com are copyrighted by Valiant Garage Door LLC. All rights are reserved.

To request permission or a commercial license to reuse a Valiant Garage Door image, email vm@valiantdoor.com. Include the image URL, intended use, publication or website, requested duration, and territory. Permission is not granted unless Valiant Garage Door LLC confirms the license in writing.

Contact

Questions about these terms can be sent to vm@valiantdoor.com or handled by phone at (925) 409-4974.